Questions, problems, ideas or billing: email and a real person replies.
~/Library/Logs/Shotbox.log. It records which permissions Shotbox has at each launch, which answers most problems straight away.Writing about Shotbox, want to work together, or have a feature you wish it had? Same address: support@shotbox.example.
macOS remembers the answer per running app, and a stale entry can look enabled while capture is refused. Use Relaunch Shotbox in the permission dialog, or Reset & Re-request to clear the entry and ask again.
The microphone is a separate permission, asked for when the recording setup opens. If it was refused, Shotbox records system audio only and says so. Allow Shotbox under System Settings › Privacy & Security › Microphone.
Portrait, background and other camera effects belong to macOS and are set per app. Choose Camera Video Effects… from the Shotbox menu to wake the camera so the control in Control Center is reachable again.
Shotbox only transcribes on your Mac. If no offline speech model is installed for your language, add the language under System Settings › General › Language & Region.
Automatic scrolling needs Accessibility permission. Without it, choose Manual and scroll with your trackpad while Shotbox watches.